Privacy Policy
Last updated: 20th April 2026
1. Introduction and Who We Are
Welcome to Echelon Smart Systems Ltd. We are specialists in residential and commercial automation and control solutions. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website and services.
2. What Data We Collect
We may collect several types of information, including: website form submissions (name, email, phone), direct communications through email or phone calls, and technical device and usage data collected automatically through cookies and similar technologies to improve site performance.
3. How and Why We Use Data
Your data is used to provide and manage our automation services, respond to inquiries, improve our website experience, and, where you have provided explicit consent, for marketing purposes. We also process information to ensure the security and integrity of our digital platforms.
4. Legal Bases for Processing
We process your data based on several legal grounds: the necessity to perform a contract with you, our legitimate business interests (such as improving our services), compliance with legal obligations, or your specific consent.
5. Sharing Data with Third Parties
We may share your data with trusted third-party service providers and system integrators who assist in delivering our automation solutions. These partners are contractually obligated to maintain the confidentiality and security of your information.
6. International Transfers
If your data is stored or processed outside your home region, we ensure appropriate safeguards are in place to project your personal information in accordance with applicable data protection laws.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Rights
Under relevant data protection laws, you have the right to access, correct, or delete your data; restrict or object to certain processing; and opt-out of marketing communications at any time. To exercise these rights, please contact us using the details below.
9. Security
We implement robust technical and organizational measures designed to protect your data against unauthorized access, loss, or disclosure. However, no digital transmission or storage is 100% secure.
10. Third-Party Links and Services
Our website may contain links to third-party sites or services. We do not control these platforms and are not responsible for their privacy practices. We encourage you to read the privacy policy of every site you visit.
11. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated date.
13. How to Contact Us
If you have any questions about this policy, please contact us at:
Email: Info@EchelonSmartSystems.co.uk
Address: Unit BCSN015, Blue Cube Site,
Factory Road, Blaydon-on-Tyne, NE21 5SA
Contact Number: 07530 000 000